Accessibility

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Making Ordinary Service Extraordinarily Accessible

Our mission is to provide a safe, enjoyable travel experience as well as equal access for guests and passengers with disabilities and/or special needs at Hartsfield-Jackson Atlanta International Airport.

The Office works closely with Airport stakeholders to ensure the best provision of services to passengers with disabilities. The Office also assists guests in resolving disputes regarding the Americans with Disabilities Act (ADA). We continually seek and implement best practices in providing excellent service to all passengers and guests.

Hartsfield-Jackson’s ADA Office is mandated under Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794), Title II of the Americans with Disabilities Act (28 CFR Part 35) and the Air Carrier Access Act (Title 14 CFR Part 382) with ensuring Airport facilities are accessible to individuals with disabilities.

 

Steve Mayers

Steve Mayers

Director of Customer Experience and ADA Coordinator
Hartsfield-Jackson Atlanta International Airport (ATL)
6000 N. Terminal Parkway, Suite 4000
Atlanta, GA  30320
Phone: (404) 382-2280
Fax number: (404) 305-2428
Email: Steve.Mayers@atl.com

ATLNext

Due to partial closures on the North Terminal roadways, passengers who need wheelchair assistance for drop-off between 9 p.m. and 5 a.m. should contact their airline’s wheelchair company at least five minutes before arriving at the Airport.

  • Prime Flight (Air Canada, Alaska, American, Contour, Spirit and Turkish) – 404-530-7049
  • Prospect (JetBlue, Southwest and United) – 404-209-0503

For more information about how ongoing ATLNext construction may impact your travel, please visit next.atl.com.

ATL News

Wheelchair Assistance

Airline representatives are available to provide wheelchair assistance. To reserve a wheelchair, contact the airline directly before your scheduled flight. Passengers with limited English proficiency should contact their airline for language assistance. For airline contact information, please visit Passenger Airlines at ATL.

Due to partial closures on the North Terminal roadways, passengers who need wheelchair assistance for drop-off between 9 p.m. and 5 a.m. should contact their airline’s wheelchair company at least five minutes before arriving at the Airport.

  • Prime Flight (Air Canada, Alaska, American, Contour, Spirit and Turkish) – 404-530-7049
  • Prospect (JetBlue, Southwest and United) – 404-209-0503

For more information about how ongoing ATLNext construction may impact your travel, please visit next.atl.com.

TSA Cares

Travelers with disabilities, medical conditions and other special circumstances additional assistance can call TSA Cares; 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. TSA Cares is a helpline for travelers or their companions; you may call TSA Cares toll free at 855-787-2227. The hours of operation for the TSA Cares helpline are 8 a.m. to 11 p.m. EST from Monday to Friday and 9 a.m. to 8 p.m. EST on weekends and holidays. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares (Federal Relay 711), or can e-mail TSA-ContactCenter@tsa.dhs.gov.
 

We recommend that travelers review the TSA links below no later than 72 hours before travel.

Ground Transportation

At Hartsfield-Jackson, the following modes of ground transportation are available to passengers with disabilities. Please contact one of the companies below to request special assistance, a wheelchair lift or ramp-equipped transportation.

Taxis:

  • Checker Cab (404) 351-1111
  • Yellow Cab (404) 688-8454

Limousines:

Shared-Ride Shuttles:

 Hotel Shuttles:

Off-Airport Parking Shuttles:

For additional information, contact ATL Ground Transportation at (404) 530-6674.

Bus and Rail Transportation

The Metropolitan Atlanta Rapid Transit Authority (MARTA) public transit system includes elevator access for customers with disabilities. For more information on MARTA’s passenger services, call (404) 848-4711.

Greyhound Lines Inc., the nation’s largest provider of intercity bus transportation, also offers assistance to customers with disabilities. The Greyhound system includes a boarding and departure destination at Hartsfield-Jackson with direct access to the Airport’s domestic terminal north building. For assistance, contact Greyhound at (800) 752-4841 at least 48 hours before departure.

To request information on schools that offer trained guide dogs for visually impaired travelers, contact Guide Dogs for the Blind, a nonprofit charitable organization, at (800) 295-4050.

Airport Parking

Parking for passengers with disabilities is available in all Airport parking areas. Once you enter the parking lot, just follow the signs to the designated parking spaces, which are closest to the Airport’s terminals.

Passengers with disabilities are encouraged to use the Airport “Park-Ride” facility, which offers convenient service to the domestic terminal. A free, wheelchair-accessible shuttle bus will pick up passengers at their vehicle and take them to curbside check-in.

Vans taller than 8 feet should park in “Park-Ride” lots. Upon returning to Hartsfield-Jackson, “Park-Ride” customers are picked up at the ground transportation area. “Park-Ride” parking rates are $1 per hour and $9 per day.

For additional information, contact ABM-Lanier-Hunt 24 hours a day at (404) 530-6725.

Restrooms

All restroom facilities are fully equipped for wheelchair access. Four sets of “Men/Women” restrooms are located on each concourse. One set is located at either end, and two sets are centrally located on each concourse. Two sets are in the Airport’s Domestic Terminal atrium, including one set in the arrival’s lobby. Additional restrooms are located at the International Terminal, with a set on both the departure and arrival levels.

Unisex family restrooms for those traveling with an attendant are located throughout the Airport:

      • Domestic terminal arrival’s lobby (2)
      • T2, T4, T8 and T12
      • A6 and A27
      • B9, B23 and B27
      • C15, C18 and C37
      • D4 and D32
      • F4, F6, F9, F12 Concourse F mezzanine level, departure level and arrival level

An adult changing table is located in the family bathroom at Concourse F departure level near French Meadow Cafe.

Service Animal Relief Areas

Hartsfield-Jackson welcomes its many guests, including those of the canine persuasion. To accommodate passenger pets and guide dogs, the Airport provides indoor Service Animal Relief Areas (SARAs) located in every concourse near Gates T7, A10, B33, C19, E14, F7 as well as D-Midpoint.

In addition, there’s a 1,000-square-foot dog park in the Ground Transportation area on Domestic Terminal South, outside of doors W1 and W2. The fully fenced-in park offers biodegradable bags along with benches. Click here to see the dog park.

An additional pet relief area is located on the arrivals level of the International Terminal, right outside of door A1.

TTY/TDD Telephone Locations

Phones are located at all information desks on concourses E and F and the domestic terminal. The TTY number for the domestic terminal location is 404-530-6665.

Tips for Traveling

A disability should not restrict passengers from traveling to destinations both foreign and domestic. Indeed, Hartsfield-Jackson, along with its partner airlines, accommodates the needs of all guests. But before planning your next trip, visit these links for a few travel tips.

It is the policy of Hartsfield-Jackson Atlanta International Airport not to discriminate on the basis of disability. Hartsfield-Jackson has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794), Title II of the Americans with Disabilities Act (28 CFR 35) and the Air Carrier Access Act (14 CFR 382).

All disability-related inquiries, requests and complaints should be addressed to:

Steve Mayers

Director of Customer Experience and ADA Coordinator
6000 N. Terminal Parkway, Suite 4000
Atlanta, GA 30320
Phone: (404) 382-2280
Fax number: (404) 305-2428
Email: Steve.Mayers@atl.com

Click here to review the grievance procedure.
Click here to to complete the grievance form.

Does TSA have a policy on handling service animals during the security screening process?

TSA follows Standard Operating Procedures for processing passengers with service animals. To learn more, visit https://www.tsa.gov/travel/special-procedures

I’m flying with my service pet. What special arrangements do I need to make?

To learn how to travel easily with your pet, visit https://www.faa.gov/travelers/fly_pets

Where are Service Animal Relief Areas (SARAs) located?

Inside the Airport: Service Animal Relief Areas (SARAs) are located on each concourse near Gates T7, A10, B33, C19, E14, F7 as well as D-Centerpoint.  

Outside the Airport: to accommodate passenger pets and service animals, Hartsfield-Jackson offers the Poochie Park on the lower level of Domestic Terminal North outside of door LN2. Owners should take their pets to this grassy area to relieve themselves. Afterward, owners should clean up with scoopers provided on-site.

Pets may relieve themselves at two other areas in the ground transportation area outside of doors W1 and W2.

If a pet experiences an accident elsewhere around the terminal, the owner should use Poochie Park scoopers and receptacles for cleanup.

Who do I contact to file a complaint?

For information on filing a complaint, please visit: http://www.atl.com/wp-content/uploads/2016/09/ADA-Grievance-Procedure-and-Form_SBeditedV2.pdf

All disability-related inquiries, requests and/or complaints should be addressed to:

Steve Mayers  

Director of Customer Experience and ADA Coordinator

Phone: (404) 382-2280    

Fax: (404) 305-2428

Email: Steve.Mayers@atl.com

Disability-related complaints can also be filed online http://www.atl.com/wp-content/uploads/2016/09/ADA-Grievance-Form_SBedited_REV4.pdf

How can I report a maintenance issue (elevator out of service, broken lock on a restroom stall, etc.)?

For all maintenance-related concerns, please contact AATC at (404) 530-2112

Alternatively, contact:

Steve Mayers

Director of Customer Experience and ADA Coordinator

Phone: (404) 382-2280

Fax number: (404) 305-2428

Email: Steve.Mayers@atl.com

How does a passenger receive special assistance?  

Airline carriers provide special assistance for their ticketed passengers. To make the request, contact the airline before scheduled flight.

Where are the TTYs located?

TTYs are located at each information desk at the Airport: Domestic Terminal, Concourse E and Concourse F information desks.

What are TTY/TTD numbers for the Airport?

TTY/TTD (404) 530-6665

Do you have a large print directory/map?   

An interactive, large-print directory is located near the escalators on each concourse. [RA3]

Where are the family restrooms?

All restroom facilities are fully equipped for wheelchair access. There are four sets of men’s and women’s restrooms on each concourse. One set is located at either end, and two sets are centrally located on each concourse. Two sets are in the Domestic Terminal atrium, including one set on the arrivals lobby. Additional restrooms are located at the International Terminal, with a set on the departure and arrival levels.  [RA4]

Unisex family restrooms for those traveling with an attendant are located:

  •    Domestic Terminal arrivals lobby
  •    T2, T4, T8 and T12
  •    A6 and A27
  •    B9, B23 and B27
  •    C15, C18 and C37
  •    D4 and D32
  •    International Terminal (Concourse F) mezzanine, departure and arrival levels and F4, F6, F9, F12

Do you have an adult changing table?

An adult changing table is located in the family bathroom at Concourse F departure level near French Meadow Cafe.

How can I access a lift-equipped cab?   

ADA-compliant taxi vans with either rear or side-entry wheelchair ramps are available and charged at the same meter rates as a normal taxi. The city of Atlanta is taking steps to increase the availability of wheelchair accessible cabs, but the existing fleet size is extremely small and does not meet the demand. Therefore, taxi vans should be ordered hours in advance. Contact the accessible taxi/transportation company below:

Atlanta Checker Cab

(404) 351-1111

www.atlantacheckercab.com

About the Committee

Committee members serve as the eyes and ears of the disability community in helping make the Airport more accessible and user friendly. Committee members also act as a catalyst for informing the public about ATL’s services and initiatives designed to assist disabled passengers and guests.

The Hartsfield-Jackson Atlanta International Airport’s Citizen’s ADA Advisory Committee is composed of 11 individuals who assist Airport management in identifying barriers to travel and recommend ways to address the needs of the traveling public and Airport guests with disabilities.

Service on the Committee is voluntary, and there is no monetary compensation. Committee members serve one-year terms, and must commit to attend one meeting each month.

 

Click here for the application for appointment

Unlawful Discrimination

It is unlawful for airport operators and their lessees, tenants, concessionaires and contractors to discriminate against any person because of race, color, national origin, sex, creed, or disability in public services and employment opportunities. Allegations of discrimination should be promptly reported to the Airport Manager or:

Federal Aviation Administration Office of Civil Rights, ACR-1
800 Independence Avenue, S.W. Washington, D.C. 20591

Federal regulations on unlawful discrimination are available for review in the Airport Manager’s Office.

Title VI Nondiscrimination Notice to the Public

Hartsfield-Jackson Atlanta International Airport maintains a policy that no person shall be denied of public services, employment and program opportunities, or be otherwise subjected to discrimination on the grounds of race, color, national origin, sex, age, creed/religion, disability, income status or limited English proficiency (LEP) as protected by Title VI of the Civil Rights Act of 1964 and related statutes and regulations. The Airport is committed to making every effort to ensure nondiscrimination in all of its programs and activities, whether those programs are federally funded or not.

Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI should report the complaint to:

Steve Mayers
Director of Customer Experience and ADA Coordinator
6000 N. Terminal Parkway, Suite 4000
Atlanta, GA 30320 Phone
Phone: (404) 382-2280
Email: steve.mayers@atl.com

Discriminacion Ilegal

Se prohibe a los operadores de aeropuertos y a sus arrendatarios, inquilinos, concesionarios y contratistas discriminar contra cualquier persona por motivo de raza, color, nacionalidad de origen, sexo, creencias religiosas, impedimento fisico o discapacidad  en lo que respecta a servicios p!blicos y oportunidades de empleo.  Las alegaciones de discriminación deberán ser dirigidas inmediatamente al Administrador del Aeropuerto o a:

Federal Aviation Administration Office of Civil Rights, ACR-1
800 Independence Avenue, S.W. Washington, D.C. 20591

Los reglamentos sobre discriminación ilegal están a la disposición de los interesados para su examen en la oficina del Administrador del Aeropuerto.

Coordinador:  Steve Mayers
Teléfono: (404) 382-2280
Dirección: 6000 N. Terminal Parkway, Suite 4000
Atlanta, GA 30320