Officer Avin Gainor –SUPERSTAR / DOA

I want to recognize Enforcement Officer Alvin Gainor for going Above and Beyond.  On Saturday, July 29, 2023, at approximately 1315 hours EO Gainor was working the N1 Curb area when he observed a female appearing to be disoriented on the outer North Terminal.   According to EO Gainor, the female was bent over as if she was about to fall over and pass out. He looked and saw an empty wheelchair and then approached the female so she could sit down. I walked out of door N1 and observed EO Gainor conversing with the female. She seemed to be distressed, so I walked over.  EO Gainor informed me of what had just happened. At that time, EO Gainor had just given her some water. EO Gainor advised that the female was 43 in age and said she was trying to get away from her mother.  The female was shaking bad. EO Gainor radioed for EMS.  Due to extreme heat, he then pushed her inside the Airport and waited for them to arrive. EO Gainor was very concerned. While waiting on EMS he asked if I could stay with her so that he could get her more water.  She became very agitated when EO Gainor walked away.  She told me her name was Sunday. I tried to soothe her, but she did not keep calm until EO Gainor returned.  EO Gainor gave her more water and helped to keep her at ease. He did not leave until after EMS arrived out of worry.  He mentioned not wanting to leave until knowing that she would be safely attended to.  Thank you EO Gainor for such Exemplary Customer Service!

Just wanted to come here to give Ms. Rogens the biggest thank you!!!!!!! She went above and beyond….
I was translating on the line for a Dominican who couldn’t speak English, and he had missed his flight and had no money for another ticket or help atm….. the agents didn’t want to help him so they sent him to go speak to a supervisor!!!! That’s when Ms. Rogen’s (volunteer services) at the information desk took him to speak to supervisor which were Also no help knowing that he needed to go home and had no other option to get home….
Ms. Roger’s  went to all the airlines to find him a one way ticket home so he wouldn’t have transfer anywhere else, she paid for ticket and made sure he got to the right gate and waited for him to get on the plane…. She was an angel sent from God!!!! Thank you to all the people who volunteer their services at airports!!!!!!!

TSA Officer, Dany Ngo

I would like to recognize and give praise to Danny NGO – TSA precheck.    On Friday 8/4 – around noon EST. I received many calls from an Atlanta phone number while sitting on my flight awaiting takeoff.  It was Anthony, informing him he had my bag. I was confused because I was boarding a small Bombardier aircraft (which made everyone valet their rollers). I thought Anthony was calling me about my Valet’d bag – NO, I had the wrong bag (a silver hard case TUMI carried on). Apparently, I grabbed a bag out of TSA precheck that came out at the exact same time my back bag came out and is the exact same TUMI carry on. Danny got my cell from my luggage tag. Luckily my gate T10 was very close to the PRECHECK checkpoint – and they quickly ran to the gate to swap out bags.  Also, praise to the ENTIRE FLIGHT and ground crew loading bags for my flight on AA FLIGHT 5055.  They were all gracious enough to meet the TSA agent outside the gate, swapping our correct bags – AND our flight left on time to its next destination in Charlotte.

Comba Boye