Did you encounter an employee who went above and beyond during your experience at ATL Airport? We want to hear from you!
At the world’s busiest airport, it is our duty to provide our guests with the safest and most efficient experience through excellent customer service! Did you have an unforgettable encounter with one of ATL’s employees? Tell us who they are and how they are #ATLStrong by sharing your experience with an employee who went above and beyond in customer service!
Click below to submit your feedback and nominate an ATL Hero!
May 2026 ATL WOW Recognitions
TOP WINNER Atlanta Fire Rescue Department – Captain Kerrie Romero, Lieutenant, Eleka Stephens, Lieutenant Rayshawn Allen, Firefighter Christopher Knott
On April 7, 2026, at Door LN1, a team of Airport Fire Rescue responders demonstrated extraordinary professionalism and lifesaving teamwork during a medical emergency involving an airport patron in cardiac arrest. Captain Kerrie Romero, Lieutenant Rayshawn Allen, Lieutenant Eleka Stevens, and Firefighter Christopher Knott responded swiftly and worked alongside bystanders who had initiated CPR. Through their rapid intervention, coordination, and expert care, the individual successfully regained a heartbeat. Their actions not only reflect the highest level of emergency response and professionalism but also highlight the importance of teamwork and community preparedness in critical moments. Recently recognized by Atlanta News First, this team’s lifesaving efforts serve as a shining example of excellence and dedication at Hartsfield-Jackson Atlanta International Airport.
Latavia Lewis – Alaska Airlines
Latavia Lewis consistently exemplifies outstanding leadership, compassion, and dedication in her role as an Above Wing Supervisor. Over the past 4.5 years, she has continually gone above and beyond to support both her team and passengers, often stepping in during staffing shortages, irregular operations, and challenging situations—even on her scheduled days off. What sets Latavia apart is her servant leadership. She leads by example, never asking others to do work she is unwilling to do herself. Whether assisting wheelchair passengers across concourses, helping with baggage operations, supporting aircraft cleaning efforts, or ensuring operational continuity during disruptions, she consistently prioritizes teamwork and customer service. Beyond operations, Latavia demonstrates genuine care for those around her. During periods when employee hours were reduced, she personally provided food and essentials for team members in need. She has also supported fellow airport partners, including TSA officers, recognizing when others needed encouragement or assistance. Latavia’s leadership has positively impacted not only airport operations, but also the morale, growth, and well-being of those around her. Her integrity, compassion, and commitment to excellence make her truly deserve recognition and a shining example of exceptional leadership.
Beverly Foote – ATL Volunteer & Jet’Aime Reese – HOPE Atlanta
Two airport employees from different companies came together to show extraordinary compassion and teamwork to a stranded traveler in need. After noticing the passenger in distress while traveling with a service animal, Miss Beverly took the initiative to stop, help, and connect the traveler with available support resources. Alongside Miss Jet, the two worked together to help arrange transportation so the passenger could safely continue their journey home to Texas. During an incredibly emotional and difficult time, their kindness, empathy, and willingness to help made a lasting impact. Through teamwork and genuine care for another person, Miss Beverly and Miss Jet created a powerful ATLWOW moment and reminded the traveler that compassion still exists in the world.
TSO Steven Beirach – TSA
A family traveling through ATL West experienced a frightening moment when their daughter, who has special needs, fell backward on the escalator while heading to the SkyTrain. In a split second, TSA Officer Beirach sprang into action. Without hesitation, Officer Beirach immediately activated the emergency stop, rushed to assist the young passenger, helped her safely back to her feet, and ensured she was okay. He also assisted the family with their belongings during the stressful situation. Thanks to his quick response, compassion, and professionalism, what could have been a much more serious incident was safely resolved. Officer Beirach’s attentiveness and willingness to help exemplify the outstanding care and service that make a lasting impact on travelers at ATL.
TSO Jamison Simpson – TSA
At approximately 8:15 a.m. on Concourse E, TSA Officer Simpson noticed a young child alone on the Plane Train platform after exiting the train. Recognizing the seriousness of the situation, Officer Simpson immediately approached the child, assured her she was safe, and calmly spoke with her after she explained that she could not find her mother. Officer Simpson remained with the frightened child, reassuring her and keeping her calm while quickly coordinating assistance. A call was placed to APD with the child’s location and description, and TSA leadership was contacted for additional support. STSO Witherspoon promptly responded to provide oversight and assist with the situation until the child’s mother arrived. Thanks to Officer Simpson’s awareness, compassion, and quick thinking, the child was safely reunited with her mother. TSA leadership praised Officer Simpson for demonstrating exceptional attention to detail, communication skills, and professionalism during a stressful situation. The child’s mother expressed sincere gratitude for the care and protection provided to her daughter. Officer Simpson’s actions exemplify the highest standards of customer care, vigilance, and service excellence at ATL.
