For Immediate Release
March 10, 2022
Contact:
Office of Communications and Public Affairs
(678) 920-0857
Hartsfield-Jackson Wins 2021 Airport Service Quality Award
ATL praised for providing a superior customer experience
ATLANTA – Hartsfield-Jackson Atlanta International Airport (ATL) was recognized, once again, for its commitment to customer experience in 2021. ATL earned the prestigious 2021 Airport Service Quality (ASQ) Award for “Best Airport by Size and Region (over 40 million passengers per year in North America).” This is the second consecutive year ATL was recognized as the top airport in its category. Awarded by Airports Council International (ACI), the ASQ Awards recognize airport excellence in customer experience worldwide, based on data collected from ASQ departure and arrival surveys. ASQ interviews 670,000 passengers per year prior to boarding their flight, asking them to rate their satisfaction with the airport’s services.
“Providing our passengers with a best-in-class experience is our top priority here at ATL,” said Airport General Manager Balram “B” Bheodari. “We are thankful to Airports Council International for this recognition and for their work in capturing the voice of our customers.”
“Congratulations to Hartsfield-Jackson on its well-deserved ASQ award which reflects their commitment to improve the passenger experience,” said Luis Felipe de Oliveira, Director General of ACI World. “This year’s awards celebrate airports that are prioritizing the travel experience for passengers at a time when the voice of the passenger has never been more important.”
Launched in 2006, the ASQ passenger satisfaction program includes nearly 400 participating airports in 95 countries.
For the complete list of winners and more information about ACI, visit https://aci.aero/programs-and-services/asq/asq-awards-and-recognition/.
Hartsfield-Jackson Atlanta International Airport
Hartsfield-Jackson Atlanta International (ATL) is the world’s busiest and most efficient airport. Owned and operated by the City of Atlanta, ATL provides nonstop service to 150 U.S. destinations and 70 international locations in more than 50 countries. ATL was the first airport in history to serve more than 100 million passengers in a calendar year and continues to top passenger totals worldwide. In response to the current pandemic, Hartsfield-Jackson has pivoted to focus on implementing heightened safety protocols while maintaining efficiency and financial stability. The Airport normally boasts a direct economic impact of $51.5 billion in metro Atlanta and a total direct economic impact of $82 billion across the Southeast. A frequent recipient of awards of excellence, ATL is recognized for its leadership in concessions, operations, sustainability, architectural engineering and construction. For more information, visit www.atl.com.
