For Immediate Release
March 14, 2022
Contact:
Office of Communications and Public Affairs
(678) 920-0857
Hartsfield-Jackson Wins 2022 Airport Service Quality “Best Airport at Arrivals Globally” Award
ATL praised for providing a superior customer experience
ATLANTA – Hartsfield-Jackson Atlanta International Airport (ATL) earned the 2022 Airport Service Quality (ASQ) Award for “Best Airport at Arrivals Globally.” This award recognizes airports with the top 20% overall satisfaction score at arrival.
The Airports Council International (ACI) ASQ initiative is the aviation industry’s only global benchmarking program measuring passenger satisfaction while passengers are at the airport. The ASQ program delivers an in-depth assessment of the quality of the customer service experience based on data collected from ASQ departure and arrival surveys.
“We are thankful to Airports Council International for this recognition and for their work in capturing the voice of our customers,” said ATL General Manager Balram “B” Bheodari. “This recognition represents the hard work of our entire Airport team who strive to deliver a best-in-class experience for our passengers each day.”
“Congratulations to the team at Hartsfield-Jackson Atlanta International Airport on their well-deserved Airport Service Quality Award,” said ACI World Director General Luis Felipe de Oliveira. “This recognition was selected by passengers through ASQ’s unique and comprehensive methodology and demonstrates that the whole airport community is putting the passenger at the center of all they do.”
Launched in 2006, the ASQ passenger satisfaction program includes nearly 400 participating airports in 95 countries. From over 465,000 surveys collected in 2022, 144 awards have been won by 75 airports around the world.
For the complete list of winners and more information about ACI, visit https://aci.aero/programs-and-services/asq/asq-awards-and-recognition/.
Hartsfield-Jackson Atlanta International Airport
ATL is the first airport in history to serve more than 100 million passengers in a calendar year and continues to top passenger totals worldwide. In response to the current pandemic, Hartsfield-Jackson has pivoted to focus on implementing heightened safety protocols while maintaining efficiency and financial stability. The Airport boasts a direct economic impact of $66 billion in the state. A frequent recipient of awards of excellence, ATL is recognized for its leadership in concessions, operations, sustainability, architectural engineering, and construction. For more information, visit www.atl.com.
