For Immediate Release
September 23, 2024

Contact:                                 
Office of Corporate Communications and Media Affairs
(678) 920-0857
media@atl.com

Hartsfield-Jackson and ACI World Host ACI World Customer Experience Summit and Exhibition

Summit welcomes more than 600 delegates from across the world to focus on customer and employee experiences

ATLANTA – Hartsfield-Jackson Atlanta International Airport (ATL) joins ACI World to host the 2024 Airports Council International (ACI) World Customer Experience Summit and Exhibition on Tuesday, Sept. 24 – Thursday, Sept. 26. The three-day event brings together over 600 international delegates from more than 65 countries, including government officials, travel agencies, and senior executives from across the aviation sector. The summit will focus on transforming customer and employee experiences in air travel through collaboration, innovation, and cutting-edge technology.

The event will feature keynote addresses, expert panels, and exhibitions from global leaders in the travel industry, including ATL Airport Interim General Manager Jan Lennon, ACI World Chair and CVG CEO Candace McGraw, ACI North America President & CEO Kevin M. Burke and Delta Air Lines CEO Ed Bastian. Attendees will explore the latest trends in airport technology, AI-powered solutions, and strategies for enhancing passenger satisfaction.

WHO:                     Jan Lennon, Interim General Manager, Hartsfield-Jackson Atlanta International Airport

                                Ed Bastian, CEO, Delta Air Lines

                                Candace McGraw, Chair and CVG CEO, ACI World

                                Kevin M. Burke, President & CEO, ACI North America

                                Justin Erbacci, Director General, ACI World                                              

WHAT:                 ACI World Customer Experience Summit and Exhibition

WHEN:                Tuesday, Sept. 23 – Thursday, Sept. 26

               9 a.m. – 5 p.m.

WHERE:              Loews Atlanta Hotel  

                             1065 Peachtree Street NE,

Atlanta, Georgia 30309                             

Hartsfield-Jackson Atlanta International Airport

Hartsfield-Jackson Atlanta International Airport (ATL) is the first airport in history to serve more than 100 million passengers in a calendar year and continues to top passenger totals worldwide. The Airport boasts a direct economic impact of $66 billion in the state. A frequent recipient of awards of excellence, ATL is recognized for its leadership in concessions, operations, sustainability, architectural engineering, and construction. For more information, visit www.atl.com.