For Immediate Release
March 2, 2021
Contact:
Office of Policy and Communications
(678) 920-0857
Hartsfield-Jackson Wins Two 2020 Airport Service Quality Awards
ATL praised for providing a superior customer experience under trying circumstances
ATLANTA – Hartsfield-Jackson Atlanta International Airport (ATL) earned the 2020 Airport Service Quality (ASQ) Awards for “Best Airport by Size and Region (over 40 million passengers per year in North America)” and “Best Hygiene Measures by Region (North America).” Awarded by Airports Council International (ACI), the ASQ Departures program has become the world’s leading airport passenger satisfaction benchmark with close to 400 airports participating across 95 countries. This is the inaugural year for the Hygiene Measures category.
Established in 2006, the ASQ Awards recognize and reward the best airports in the world according to ACI’s ASQ Departure Survey and the ASQ Arrivals Survey. ASQ is the only global airport survey that measures passenger satisfaction while customers are at the airport. ASQ interviews 670,000 passengers per year prior to boarding their flight, asking them to rate their satisfaction with the airport’s services.
“We thank the Airports Council International for recognizing ATL with the 2020 Airport Service Quality Awards for Best Airport in North America over 40 million passengers, and Best Hygiene measures in North America,” said Airport General Manager John Selden. “This recognition represents the hard work of our entire airport team who strive to deliver the best possible experience for our passengers every day.”
For a link to the complete list of winners, please see the ACI release here: https://aci.aero/news/2021/03/01/worlds-best-airports-for-customer-experience-revealed/
Hartsfield-Jackson Atlanta International Airport
Hartsfield-Jackson Atlanta International (ATL) is one of the world’s busiest and most efficient airports. Owned and operated by the City of Atlanta, ATL provides nonstop service to 150 U.S. destinations and 70 international locations in more than 50 countries. ATL was the first airport in history to serve more than 100 million passengers in a calendar year and continues to top passenger totals worldwide. In response to the current pandemic, Hartsfield-Jackson has pivoted to focus on implementing heightened safety protocols while maintaining efficiency and financial stability. The Airport normally boasts a direct economic impact of $51.5 billion in metro Atlanta and a total direct economic impact of $82 billion across the Southeast. A frequent recipient of awards of excellence, ATL is recognized for its leadership in concessions, operations, sustainability, architectural engineering and construction. For more information, visit www.atl.com.
