Volunteers

ATLweb-Volunteerphoto 031716Hartsfield-Jackson Atlanta International Airport is seeking volunteers for its volunteer program, which has been an
integral part of the Airport since 1996.

Hartsfield-Jackson Volunteers work in an exciting, fun and diverse atmosphere. They welcome and assist visitors and share information about the Airport. Volunteers also help conduct tours, provide escorts, assist in emergencies and irregular operations, and participate in special events.

Volunteers lend a hand throughout the Airport: at the Information Desk; in the Transportation Mall, where they direct passengers to their gates; in the baggage claim areas, where they provide information about ground transportation; and at the International Terminal.

Hartsfield-Jackson Volunteers receive many benefits, including free Airport parking or MARTA passes.

If you are interested in becoming a Hartsfield-Jackson Volunteer, please email us at volunteer@atl.com, call the Volunteer Office at (404) 382-2189 or fill out the online volunteer application form.

For more information about qualifications and volunteer duties, please click on the link to the Volunteer Job Description and Frequently Asked Questions.

Position Title: HARTSFIELD-JACKSON VOLUNTEER

Objective:

Provide accurate and courteous information and directions to the traveling and general public visiting Hartsfield-Jackson Atlanta International Airport; provide information about the Airport’s facilities, amenities, and services; provide escorts as needed and coordinate any assistance that may be needed to move people through the Airport; participate in keeping the airport “Opening Day Fresh.”

General Qualifications:
  • A commitment to support the mission of the Hartsfield-Jackson Volunteer Program and the Airport;
  • An agreement to follow the directions of the program directors and authorized badged airport personnel;
  • The ability to learn a vast amount of information;
  • The ability to stand for part or all of a shift (those with physical restrictions will be accommodated as much as possible).
Experience and Skills:

Although there are no specific requirements regarding previous customer service experience, having worked in an environment requiring face-to-face interaction and good “people skills” is important. Volunteers must be able to communicate verbally in clearly understandable English. Multilingual skills are not required, but the ability to speak other languages is a valuable asset. Volunteers must work cooperatively and courteously with diverse groups of people; be able to access multiple references in a timely manner in response to customer requests for information; demonstrate excellent written, oral, and interpersonal communication skills, and have the ability to respond calmly in emergency situations. A basic knowledge of the Internet or the ability to learn basic computer skills is necessary.

Hours of Operation:

The Airport is open 24 hours a day, seven (7) days a week, including holidays. Volunteer positions are available between 7 a.m.  and 6 p.m. each day, and positions are available outside of these hours if desired. Volunteers are asked to work a minimum of a four-hour shift each week. Shorter shifts may be available if requested.

 Education:

Hartsfield-Jackson Volunteer Program: A high school diploma or equivalent is required.

 Summary of Essential Duties:
  • Welcome visitors and provide accurate and courteous information about the Airport facilities, services and amenities.
  • Help accommodate Airport visitors’ special needs such as providing traveler escorts.
  • Work in assigned areas including, but not limited to, the Transportation Mall, baggage claim, and the International Terminal.
  • Learn how to access the AT&T Language Line for assistance to non-English speaking visitors.
  • Assist the guest service representatives and Airport Operations supervisors during irregular operations and emergencies as requested.
  • Keep current on airport information and changes.
  • Provide support for special events.
  • Ensure the Information Desk is stocked with relevant brochures, magazines, etc.
  • Participate in orientation and training programs.
  • Wear the required uniform and project a positive and professional image.
Requirements:

Volunteers should be able to stand for part or all of their shift. The position may also require some walking. Those with physical restrictions will be accommodated as much as possible.

Benefits:

We will provide

  • Training on airport facilities
  • Free parking while on duty or MARTA passes
  • Uniforms
  • Bottled water
  • Discount Cards for many Airport Restaurants
  • Periodic Lunch ‘n Learn seminars
  • Incentives based on time accrued
  • A worthwhile and rewarding experience for you!

ATL Volunteers are customer-focused, reliable, efficient, outgoing and friendly.
They have good communication skills and the ability to work independently.
They know how to take the initiative to get the job done.



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If you’re driving to the Airport …

Park in NORTH HOURLY LOWER LOT

Enter through Door # LN2. Immediately after passing through the double-glass automatic doors, you will see an alcove on the right. The Volunteer Office is on the left in the alcove.

If you should park in the Upper North Terminal Lot, enter into the North Terminal and take the escalator across from the Southwest ticket counters down to the lower terminal. At the bottom of the escalator, turn left and go through the double-glass automatic doors. Continue down the hallway until you come to the end of the corridor. Right before the double-glass automatic doors exiting the building, you will see an alcove on your left. The Volunteer Office is on the left in the alcove.

You will be provided with a parking pass when you arrive.

If you are taking MARTA . . .

Go into the North Terminal Corridor to the ticket counters. Take the escalator across from the Southwest ticket counters down to the lower terminal. At the bottom of the escalator, turn left and go through the double-glass automatic doors. Continue down the hallway until you come to the end of the corridor. Right before the double-glass automatic doors exiting the building, you will see an alcove on your left. The Volunteer Office is on the left in the alcove.

Volunteers taking MARTA will be provided with a round-trip MARTA pass when they come in for their shifts.

The Landside Operations Office is always kept locked, so please knock.

If you need help locating the Landside Operations / Volunteer Office on weekdays,during normal business hours, call 404-382-2169 or 2186. After Hours and on weekends, call (404) 536-5886.

1. What is the mission of Hartsfield-Jackson Atlanta International Airport?

Our mission is to provide the Atlanta region a safe, secure and cost-competitive gateway to the world that drives economic development, operates with the highest level of customer service and efficiency, and exercises fiscal and environmental responsibility.

2. What are the responsibilities of being a Hartsfield-Jackson Volunteer?

Volunteers help accommodate Airport visitors’ special needs such as providing traveler escorts. They work in assigned areas of the Airport including, but not limited to, the Transportation Mall, baggage claim and the International Terminal. They learn how to access the AT&T Language Line for assisting non-English speaking visitors, assist the guest service representatives and Airport operations staff during irregular operations, and assist during emergencies.

3. In which areas will I be asked to work?

You may be asked to work at the Information Desk, the baggage claim areas, the transportation mall (where the trains to the various concourses operate), on one of the concourses, the international terminal or at the security checkpoint.

4. What should I expect in orientation training?

The training consists of an orientation class in which policies and procedures are reviewed. You will also be given a tour of the Airport. This will be followed up by hands-on training in which you will be placed with a qualified, experienced Hartsfield-Jackson Volunteer and/or a guest service representative to learn about various areas in the Airport. You will work with that mentor until you feel comfortable being on your own. You will not be placed by yourself until you feel ready.

Orientations are held every Saturday at 11 a.m. For more information on attending an orientation, please contact us at volunteer@atl.com or call 404-382-2192.

5. What other training is available for volunteers?

The Volunteer Office provides training on Airport-related topics as well as refresher courses. There are also courses provided by the Department of Aviation available to volunteers. One of these courses is Passport to Service Excellence-Customer Service. Volunteers should make every effort possible to attend this course. Usually an eight-hour course, it has been streamlined to four hours to make it easier for volunteers to attend. We will schedule Passport to Service Excellence classes regularly until all volunteers have had an opportunity to attend, or as needed to accommodate new volunteers. Volunteers are also welcome to attend the eight-hour version of the course.

6. What are the security procedures?

Volunteers are issued a non-SIDA identification badge, which will allow you to access the concourses and the Transportation Mall. However, you will not have access to the ramps, airfield, U.S. Customs areas or other highly secure areas. You must be issued a badge before you can begin work as a volunteer.

To apply for this badge, you must first submit to a 10-year background check by providing fingerprints in the Security Division Office. Once your fingerprints have been cleared (approximately 3-5 days), you will be given the Non-SIDA Badge Application form. Take the completed form along with a photo ID (driver’s license, learner’s permit, state-issued picture ID and a birth certificate, Social Security card or passport) to the Security Division office for processing. We will assist you throughout this process.

7. What does the Department of Aviation provide for you as a Hartsfield-Jackson Volunteer?

Volunteers are issued a non-SIDA identification badge, which will allow you to access the concourses and the Transportation Mall. However, you will not have access to the ramps, airfield, U.S. Customs areas or other highly secure areas. You must be issued a badge before you can begin work as a volunteer.

To apply for this badge, you must first submit to a 10-year background check by providing fingerprints in the Security Division Office. Once your fingerprints have been cleared (approximately 3-5 days), you will be given the Non-SIDA Badge Application form. Take the completed form along with a photo ID (driver’s license, learner’s permit, state-issued picture ID and a birth certificate, Social Security Card or passport) to the Security Division office for processing. We will assist you throughout this process.

8. What are the hours of operation and how many hours am I expected to volunteer?

The Airport is open 24 hours a day, 365 days a year. The Volunteer office is open from 7 a.m. to 6 p.m. Monday through Friday. However, someone representing the Volunteer Program is always available on weekends. Hartsfield-Jackson Volunteers usually work four-hour shifts between the hours of 7 a.m. and 6 p.m. However, shifts outside of these hours are available upon request. Volunteers may work any day, including Saturdays and Sundays.

Hartsfield-Jackson Volunteers are asked to work no less than one four-hour shift per week. However, some volunteers work six- to eight-hour shifts, and some choose to come in more than one day per week.

9. What are the qualifications I must meet?

  • The ability to work in an environment requiring face-to-face interaction
  • Possess good “people skills”
  • Be able to communicate verbally and clearly in English
  • Work cooperatively and courteously with diverse groups of people
  • Be able to access multiple references in a timely manner in response to customer requests for information
  • Be able to maintain poise and self-control under stress and in emergency situations
  • Have a basic knowledge of the Internet or the ability to learn basic computer skills

All Hartsfield-Jackson Volunteers must:

  • Be a citizen of the United States or possess proper documentation of allowance to be in the United States; and
  • Possess a legitimate picture ID (driver’s license, learner’s permit, state-issued picture ID) and a birth certificate, Social Security card or passport.

10. What clothing will I wear?

Both male and female Volunteer uniforms consist of the official Hartsfield-Jackson Volunteer shirt, sweater and/or vest and black slacks.*The white polo shirt should be worn under the red vest or the red sweater at all times while on duty. Shoes should be black; tennis shoes or other type of comfortable shoes are preferred, but must be clean and presentable. No jeans or sandals may be worn while on duty. No skirts made with stretch fabric, see-through or sheer material is allowed. Volunteers are responsible for notifying the Volunteer Office of any medical conditions that might necessitate individual exceptions to the dress code. The Dress Code for the orientation is casual.

* Women may wear black skirts which must not be worn more than two (2) inches above the knee.

11. What kind of working environment do you offer?

The Hartsfield-Jackson Volunteer Program is available to all individuals 18 years & older without regard to race, sex, national origin, religion, age, marital status or disability. It is the Volunteer’s responsibility to support the Department of Aviation’s intent to provide and maintain a harassment-free environment.

12. Can I be held liable along with the Airport in the case of injury?

As per law S.543, the “Volunteer Protection Act of 1997,” people who volunteer for nonprofit organizations or government entities cannot be held liable for any harm that they may cause while engaged in that volunteer activity. This protection does not extend to harm caused by the operation of a motor vehicle or harm caused by criminal conduct or gross or reckless misconduct. Hartsfield-Jackson Atlanta International Airport, being a government entity, qualifies under federal law. So if you volunteer, you can do so secure in the knowledge that by volunteering you are not exposing yourself to legal liability.