Frequently Asked Questions
Hartsfield-Jackson is conveniently located near interstates 20, 75, 85 and 285. For driving directions, please click here.
Currently, Hartsfield-Jackson cannot page passengers or visitors. Please contact the airline your passenger is using for paging services.
The TSA currently does not require a valid ID from passengers under the age of 18. We encourage you to visit the agency’s website at www.tsa.gov for additional information on security screening.
No, the Airport does not require passengers to undergo COVID-19 testing before arriving or departing.
Refer to your airline carrier for information regarding their policy on COVID-19 testing.
Also, the CDC recommends travelers get tested with a viral test one to three days before traveling international/domestic. Also, get tested three to five days after international/domestic air travel AND stay home for seven days. Even if you test negative, stay home for the full seven days. If you don’t get tested, it’s safest to stay home for 10 days after travel.
Please visit this link for more CDC guidelines regarding testing and air travel.
If you want to request a wheelchair, you can submit your request at the time of booking/reservation or a wheelchair can be requested upon arrival to the Airport at the ticketing counter. If you are bringing your own wheelchair, inform the airline authorities of the size, weight and type of wheelchair at the time of booking/reservation.
There is a free shuttle at the Arrivals level of the International Terminal that goes to the Domestic Terminal. You will need to take the ATL SkyTrain from the Domestic Terminal to the Rental Car Center.
You can reach airlines that operate at Hartsfield-Jackson at these numbers.
Operating statistics are available here.
The Arrivals level of the International Terminal serves passengers arriving in the United States. After passengers leave the aircraft, a corridor guides them to escalators down to the Arrivals level.
Natural light and a high, gently curved ceiling greet passengers in the U.S. Customs and Border Protection (CBP) and immigration processing hall. This open area features 40 passport-control service counters and an art installation of ultra-high-definition (UHD) video footage of the United States.
The next stop on the Arrivals level is the baggage claim area. Baggage for Atlanta-bound passengers and connecting passengers who arrive at Concourse F as well as for Atlanta-bound passengers who arrive at Concourse E will be sent to the seven carousels.
A transition area is just past baggage claim on Concourse F. Here, Atlanta-bound passengers will turn right into the Arrivals hall. Passengers with connecting flights to other U.S. destinations will turn left to the baggage recheck counters.
Family, friends and others can wait in the Arrivals hall to meet Atlanta-bound passengers arriving aboard international flights at concourses E and F. The ground transportation area, passenger pickup area and hourly parking facility are just outside the Arrivals hall.
After connecting passengers recheck their baggage, they will follow signs to the Concourse F Plane Train area or the pedestrian walkway. Both connect with all other Airport concourses (T, A, B, C, D and E) and the Domestic Terminal.
A list of telephone numbers for concessions vendors is unavailable. However, please visit ATL Skypointe for a list of open Hartsfield-Jackson concessions here.
General facts about Hartsfield-Jackson are available here.
The Advertising operation at Hartsfield-Jackson is managed by Clear Channel Airports. The contact number is (610) 395-8002.
There are four ways to obtain information on operations at Hartsfield-Jackson.
- Check our home page at www.atl.com.
- Use our Trak-a-Flight service.
- Call the National Weather Service at (770) 486-1133.
- Check the Weather Channel.
Note: The best source for your flight status is the airline with which you are traveling. Airlines @ ATL.
